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Amanda Gordon's Email & Phone Number

Quality Engineer at MicroStrategy

Amanda Gordon's Work Experience

MicroStrategy

Quality Engineer

MicroStrategy

Rapid Response Engineer

December 2017 to January 2019

Tysons Corner, VA

MicroStrategy

Advanced Support Engineer

February 2016 to November 2017

Tysons Corner, VA

Amanda Gordon's Education

Cornell University

Bachelor's, Operations Research & Engineering

2010 to 2014

Bayard Rustin High School

High School Diploma

2006 to 2010

Amanda Gordon's Professional Skills Radar Chart

Based on our findings, Amanda Gordon is ...

Structured
Ambitious
Private

What's on Amanda Gordon's mind?

Based on our findings, Amanda Gordon is ...

52% Left Brained
48% Right Brained

Amanda Gordon's Estimated Salary Range

About Amanda Gordon's Current Company

MicroStrategy

- Managed high priority customer escalations by coordinating work and communication between Technology and Technical Support to ensure a rapid resolution- Triaged issues and provide workarounds for product defects- Provided analytical insight into quality of the product for product improvementCompleted a rotation with the Mobile software engineering team for a full release cycle- Performed functional testing and...

Frequently Asked Questions about Amanda Gordon

What company does Amanda Gordon work for?

Amanda Gordon works for MicroStrategy


What is Amanda Gordon's role at MicroStrategy?

Amanda Gordon is Rapid Response Engineer


What is Amanda Gordon's personal email address?

Amanda Gordon's personal email address is a****[email protected]


What is Amanda Gordon's business email address?

Amanda Gordon's business email address is a*****@cornell.edu


What is Amanda Gordon's Phone Number?

Amanda Gordon's phone (703) ***-*132


What industry does Amanda Gordon work in?

Amanda Gordon works in the Computer Software industry.


About Amanda Gordon

đź“– Summary

Quality Engineer @ MicroStrategy - Work on the MicroStrategy Hyper Mobile app for iOS and Android- Work closely with Developers, Product Owners, and Product Management to ensure product quality- Create detailed test plans for new product features- Create and execute test cases including functionality, regression, security, performance, and internationalization- Create, maintain, and administer test environments and test objects- Automate test cases for the Hyper Mobile app on Android using Java, Kotlin, and the Android Espresso testing framework- Set up and maintain the continuous integration pipeline using Jenkins to execute automated test cases on a daily and weekly basis- Log defects found during testing and verify fixes for defects- Perform multiple rounds of testing during each release cycle including feature validation, regression testing, and GA validation Rapid Response Engineer @ MicroStrategy - Managed high priority customer escalations by coordinating work and communication between Technology and Technical Support to ensure a rapid resolution- Triaged issues and provide workarounds for product defects- Provided analytical insight into quality of the product for product improvementCompleted a rotation with the Mobile software engineering team for a full release cycle- Performed functional testing and regression testing for the MicroStrategy Library mobile app for iOS and Android- Developed and executed test cases for new mobile app features- Logged defects for the MicroStrategy product suite discovered during testing From December 2017 to January 2019 (1 year 2 months) Tysons Corner, VAAdvanced Support Engineer @ MicroStrategy • Provided advanced level support for Technical Support engineers worldwide • Worked on most critical and complex cases involving MicroStrategy products • Trained Technical Support engineers worldwide on the newest MicroStrategy products and cutting-edge technologies • Authored and maintained high-value technical articles in the MicroStrategy Knowledge Base • Integrated with the counterparts in appropriate Technology groups to advance product quality and support effectiveness From February 2016 to November 2017 (1 year 10 months) Tysons Corner, VATechnical Support Engineer @ MicroStrategy • Provide complex and challenging support for MicroStrategy's Business Intelligence product suite and its underlying technologies• Develop strong relationships with MicroStrategy customers and partners through daily interactions during customer project development and production system maintenance• Find creative and sophisticated solutions to problems reported while using MicroStrategy's product suite through analytical talent and strong troubleshooting abilities• Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries• Prioritize and communicate product defects and enhancements to development teams• Contribute to research and growth of the MicroStrategy Knowledge Base by creating customer-facing documentation of all technical solutions and product documentation addendums From July 2014 to February 2016 (1 year 8 months) Tysons Corner, VASales Associate @ The Cornell Store • Maintained register and accurate records of all sales• Provided good customer service by maintaining a friendly environment From September 2011 to May 2014 (2 years 9 months) Ithaca, NYTeaching Assistant for Optimization @ The Cornell Store • Lead a weekly recitation section along with one other Teaching Assistant• Held weekly office hours and assisted with grading From September 2013 to December 2013 (4 months) Ithaca, NYBusiness Intelligence & Procurement Intern @ Pfizer • Created user-friendly documents for over 80 procurement reports• Executed queries and analyzed report results• Helped design a procurement homepage to consolidate reporting needs into one location From May 2013 to August 2013 (4 months) Collegeville, PAConsultant for Object-Oriented Programming and Data Structures @ Cornell University • Held weekly office hours to assist students with any questions or problems• Helped with grading of assignments and exams From September 2012 to May 2013 (9 months) Ithaca, New YorkMobile Center of Excellence Intern @ SAP • Aided with the planning and organizing of two SAP customer events• Assisted with testing of an SAP mobile application for iPad• Wrote blog entries to help publicize mobile applications and other SAP products From July 2012 to August 2012 (2 months) Newtown Square, PAClinical Support Team Intern @ Executive Health Resources • Accessed hospital systems to obtain data, and entered clinical data into EHR database• Identified and corrected incorrect and incomplete information• Communicated with co-workers and physicians to ensure timely and accurate case submission From June 2011 to August 2011 (3 months) Newtown Square, PA


Amanda Gordon’s Personal Email Address, Business Email, and Phone Number

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Amanda Gordon's Ranking

Ranked #217 out of 4,335 for Rapid Response Engineer in Virginia

Amanda Gordon's Personality Type

Introversion (I), Sensing (S), Thinking (T), Perceiving (P)

Average Tenure

1 year(s), 0 month(s)

Amanda Gordon's Willingness to Change Jobs

Unlikely

Likely

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There's 94% chance that Amanda Gordon is seeking for new opportunities

Amanda Gordon's Social Media Links

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