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Alysia Armstrong

Technical Manager

Work Hard Play Hard

Laurel, Maryland

Section title

Alysia Armstrong's Email Addresses & Phone Numbers

Alysia Armstrong's Work Experience

Marriott International

Technical Manager

August 2019 to March 2020

United States

Marriott International

Sr Application Support Analyst

April 2019 to August 2019

Bethesda, Maryland

Insight Global

Sr Application Support Analyst

April 2018 to August 2019

Bethesda, Maryland

Alysia Armstrong's Education

Bowie State University

non degree, Biology, General

2003 to 2006

Alysia Armstrong's Professional Skills Radar Chart

Based on our findings, Alysia Armstrong is ...

Motivational
Expedient
Complex

What's on Alysia Armstrong's mind?

Based on our findings, Alysia Armstrong is ...

56% Left Brained
44% Right Brained

Alysia Armstrong's Estimated Salary Range

About Alysia Armstrong's Current Company

Marriott International

Work with Oracle Micros - Simphony POS (EMC, MyMicros, Reporting&Analytics). Responsible for all Marriott Bistro programming request.Trained users on 1:1 basis and lead a training class.Responsible for CRM tool/Service Now Dashboard for Incident analytics.Developed Power Point decks to document and track work load.Responsible for majority of all programming request submitted by users through incidents in CRM tool/Service...

Frequently Asked Questions about Alysia Armstrong

What company does Alysia Armstrong work for?

Alysia Armstrong works for Marriott International


What is Alysia Armstrong's role at Marriott International?

Alysia Armstrong is Technical Manager


What is Alysia Armstrong's personal email address?

Alysia Armstrong's personal email address is a****[email protected]


What is Alysia Armstrong's business email address?

Alysia Armstrong's business email addresses are not available


What is Alysia Armstrong's Phone Number?

Alysia Armstrong's phone (301) ***-*372


What industry does Alysia Armstrong work in?

Alysia Armstrong works in the Hospitality industry.


About Alysia Armstrong

📖 Summary

Technical Manager @ Marriott International Work with Oracle Micros - Simphony POS (EMC, MyMicros, Reporting&Analytics). Responsible for all Marriott Bistro programming request.Trained users on 1:1 basis and lead a training class.Responsible for CRM tool/Service Now Dashboard for Incident analytics.Developed Power Point decks to document and track work load.Responsible for majority of all programming request submitted by users through incidents in CRM tool/Service Now.Assisted with governance in Simphony EMC with audit and analysis.Reviewed job aides/webinars to help make improvements.Manged above property access for users, vendor and partners. From August 2019 to March 2020 (8 months) United StatesSr Application Support Analyst @ Marriott International  Worked with Oracle Micros - Simphony POS (EMC, MyMicros, Reporting&Analytics).  Triage customer escalation for resolution by directing the tickets to appropriate team and/or individual.  Support Marriott specific Business needs as it pertains to Global Point of Sales.  Collaborate with business partners for major and minor programming projects for Marriott Bistro properties. Organize customer data to prepare monthly billing to be submitted to accounting.  Responsible for updating Marriott Global Point Of Sale property list on group SharePoint. Documents incidents in CRM tool/Service Now; provides resolution or further direction to assist in resolution. Identified trends and business process to optimize CRM tool/ Service Now experience.  Responsible for all Marriott Bistro programming request. Intermediate Excel experience as it relates to billing. From April 2019 to August 2019 (5 months) Bethesda, MarylandSr Application Support Analyst @ Insight Global  Worked with Oracle Micros - Simphony POS (EMC, MyMicros, Reporting&Analytics).  Triage customer escalation for resolution by directing the tickets to appropriate team and/or individual.  Support Marriott specific Business needs as it pertains to Global Point of Sales.  Collaborate with business partners for major and minor programming projects for Marriott Bistro properties. Organize customer data to prepare monthly billing to be submitted to accounting.  Responsible for updating Marriott Global Point Of Sale property list on group SharePoint. Documents incidents in CRM tool/Service Now; provides resolution or further direction to assist in resolution. Identified trends and business process to optimize CRM tool/ Service Now experience.  Responsible for all Marriott Bistro programming request. From April 2018 to August 2019 (1 year 5 months) Bethesda, MarylandSupport Renewal Representative @ Oracle  Worked closely with Acquisition Team for migration of data and processes from Micros Systems Inc. to Oracle. Actively reach out to customer via phone and email to ensure support is continuous and not lapsed. Work directly with customer to purse continued support of maintenance contract. Provide explanation of support items listed in renewal Explain contractual obligations stated within agreement.  Build relationships with customer and other departments to ensure entitlement is provide accurately. Work with customer to negotiate contract terms. Go-to for major projects that need expedited completion. Quote customers support 120 days in advance. Practice account management skills to determine if contracts need to be adjusted, cancelled or reinstated. Use Sales forecasting tools to meet sales quotas. Process Change of Ownership when hotel is under new ownership. Subject expert for escalations, technical issues and procedural issues. From October 2014 to April 2018 (3 years 7 months) Columbia, MDContract Coordinator @ MICROS Systems Inc.  Work with Oracle business application for contract management. Invoice several customers for web based products. Process paper work for product cancellation. Work with implementation representative to terminate web based product. Submit cancellation paper work for customer credits. Communicate with Sales Rep and Administrative Assistant regarding contracts. Resolve customer invoice disputes using Oracle and Clarify. Administrator for general mailbox. Responsible for reading and responding to several emails daily.  Meet year end, month end and fiscal year billing deadline. From May 2013 to October 2014 (1 year 6 months) Software Support Analyst @ MICROS Systems Inc  Worked with Interactive SQL server with a relational DB. Reading and interpreting DB logs and Event Viewer.  Dispatching cases to appropriate destinations. Training new employee by allowing them to oversee my daily task. Coordinated customer support calls to resolve issues involving multiple technical departments Provided and created technical and procedural documentation for consumer management staff to assist with operational needs. Developed documentation for new first tier technicians that I trained. Provided first tier and assisted with second tier troubleshooting. Liaison for end users by providing solutions to resolve issues. Provided support for major account customers and assisted with project duties during Point Of Sale systems rollouts. Assisted internal management with administrative duties in regards to PC workstation Inventory control utilizing Microsoft Office applications. From April 2007 to May 2013 (6 years 2 months)


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In a nutshell

Alysia Armstrong's Personality Type

Introversion (I), Intuition (N), Thinking (T), Judging (J)

Average Tenure

2 year(s), 3 month(s)

Alysia Armstrong's Willingness to Change Jobs

Unlikely

Likely

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Alysia Armstrong's Social Media Links

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