Alison Russo's Email & Phone Number

📖 Summary

Alison Russo is a seasoned professional with a strong background in customer service and quality management within the aviation industry. As the Senior Customer Feedback Coordinator for Training and Quality in The Americas at Lufthansa Group, Alison is responsible for ensuring that the airline's customers receive the highest level of service and that their feedback is taken seriously and acted upon.

With years of experience working in the airline industry, Alison brings a wealth of knowledge and expertise to her role at Lufthansa Group. Her passion for customer service and commitment to excellence make her an invaluable asset to the company. Alison's role involves actively seeking out customer feedback, analyzing the data, and implementing changes to improve the overall customer experience. This involves working closely with various departments within the company, including training and quality assurance, to ensure that the highest standards are met.

In her role, Alison plays a key part in developing and implementing training programs for customer service staff, as well as quality management protocols. Her extensive experience in the field allows her to tailor these programs to address specific areas of improvement highlighted by customer feedback. This approach not only improves the overall customer experience but also ensures that Lufthansa Group remains at the forefront of industry standards.

Alison's dedication to her role goes beyond just analyzing data and implementing changes. She is also a strong advocate for creating a customer-centric culture within the organization. This involves training and empowering staff to prioritize customer satisfaction and to actively seek out feedback and suggestions for improvement. Alison's ability to foster a customer-centric mindset in the company's employees has been instrumental in creating a positive and engaging service environment.

In addition to her work within Lufthansa Group, Alison is also involved in industry-related initiatives and networks. She regularly participates in conferences and workshops to stay up to date with the latest trends and best practices in customer service and quality management within the aviation industry. This allows her to bring fresh ideas and innovative solutions to her role, further enhancing the customer experience at Lufthansa Group.

Alison's dedication to excellence and her passion for creating exceptional customer experiences make her an indispensable member of the Lufthansa Group team. Her proactive approach to customer feedback and quality management ensures that the airline continues to uphold its reputation for outstanding service. With Alison at the helm of customer feedback coordination, training, and quality in The Americas, Lufthansa Group is well-positioned to meet and exceed customer expectations now and in the future.