Assistant Language Teacher @ JET Programme From July 2006 to July 2007 (1 year 1 month) Operations Manager @ Honor From August 2018 to March 2019 (8 months) Partner Client Manager @ Honor From August 2017 to August 2018 (1 year 1 month) Special Project Manager @ Honor Concord, CaliforniaArizona Lead @ Honor From March 2019 to...
Assistant Language Teacher @ JET Programme From July 2006 to July 2007 (1 year 1 month) Operations Manager @ Honor From August 2018 to March 2019 (8 months) Partner Client Manager @ Honor From August 2017 to August 2018 (1 year 1 month) Special Project Manager @ Honor Concord, CaliforniaArizona Lead @ Honor From March 2019 to June 2019 (4 months) Program Manager @ Honor From February 2017 to August 2017 (7 months) San Francisco Bay AreaAccount Manager @ Wize Commerce • Nurtured and grew portfolio of 125+ eCommerce accounts and agency relationships (Dell, Channel Advisor, PMDigital, True Action) with $2.5MM annual revenue. • Analyzed performance statistics, conducted competitive analysis, and presented quarterly business reviews to recommend solutions to improve ROI and grow revenue. From January 2013 to July 2013 (7 months) Marketing Analyst - Product Manager for Email Marketing Campaign @ Wize Commerce • Drove performance of email marketing program with reach of 2M recipients, using SQL to analyze daily performance.• Derived insights using data-driven analysis and competitive benchmarking to implement strategic email feature changes which increased revenue 50% to $100K and doubled weekly subscriber sign-up rate to 15K.• Led cross-functional team of 10 with members from Silverpop, statistics, engineering and creative teams to research, innovate, design, and implement product improvements (email aesthetics and product recommendation algorithm) for 3 email campaigns. From January 2012 to December 2012 (1 year) Sr. Account Support Specialist, Team Lead @ Wize Commerce • Managed 4-person US-based team and coordinated with India-based, 8-person team to provide customer support to 2,000 merchant accounts via phone and email inquiries.• Leveraged knowledge of products and system capabilities to act as Sales and Operations lead for the road-mapping, development and implementation of new products: Nextag Stores and the Nextag Deal Vault platforms; ensured products were optimized for customer experience.• Implemented procedural changes to increase productivity, halving case close time to 24 hours. From June 2011 to December 2011 (7 months) Account Executive @ Wize Commerce • Managed relationships of 100+ merchant accounts for emerging Stores platform • Successfully on-boarded 40 new merchants by supporting them through account creation and integration processes in order to minimize drop-off• Collaborated with Product Managers to refine operations, help create a scalable business and improve shopper/merchant experience by streamlining the automated notification process and updating the merchant interface• Led engineering team on development and implementation of automated ROI tracking system • Composed business operations manual documenting all category processes• Designed and implemented landing pages to improve user experience and site performance• Headed reorganization of catalog to improve SEO and user experience, working with content team to create articles and subject-specific content for updated landing pages• Wrote and edited SEM ad copy for education related keywords From May 2009 to May 2011 (2 years 1 month) Customer Service Representative @ Wize Commerce From September 2007 to May 2009 (1 year 9 months) Associate @ McKinsey & Company Representative project work includes: - Co-developed IT cost reduction strategy for top 5 regional health insurer: Led client team through value and investment sizing of cost reduction initiatives and supported PMO group to ensure delivery of $110M in 2016. - Designed potential go-to-market strategy for redesigned software: Analyzed competitive landscape, researched consumer needs and developed sales and marketing strategy for two new SaaS products of a $15B company. From September 2015 to February 2017 (1 year 6 months) Palo Alto, CaliforniaIT Infrastructure Strategy Intern @ Kaiser Permanente - Collected information on data center trends, pricing and capabilities, then synthesized feedback from executives and thought leaders, leading to a 5-year electronic data storage and compute portfolio strategy for the entire Kaiser Permanente network. - Conducted research on the competitive landscape of healthcare technology and presented product and service improvement recommendations to senior leadership, including CTO and CIO. From June 2014 to September 2014 (4 months) Oakland, California, United States
Assistant Language Teacher
July 2006 to July 2007
August 2018 to March 2019
Partner Client Manager
August 2017 to August 2018
Special Project Manager
March 2019 to June 2019
February 2017 to August 2017
San Francisco Bay Area
January 2013 to July 2013
Marketing Analyst - Product Manager for Email Marketing Campaign
January 2012 to December 2012
Sr. Account Support Specialist, Team Lead
June 2011 to December 2011
May 2009 to May 2011
Customer Service Representative
September 2007 to May 2009
McKinsey & Company
September 2015 to February 2017
Palo Alto, California
IT Infrastructure Strategy Intern
June 2014 to September 2014
Oakland, California, United States
What company does Alicia Brown work for?
Alicia Brown works for JET Programme
What is Alicia Brown's role at JET Programme?
Alicia Brown is Assistant Language Teacher
What industry does Alicia Brown work in?
Alicia Brown works in the Hospital & Health Care industry.
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