Head of Business Operations and Customer Experience @ ePantry
I have developed a broad set of skills from my seven plus years of experience across three young and rapidly growing companies. These opportunities have educated me and provided backgrounds in finance, operations, support and account management. At each stage I was able to build and contribute something meaningful and impactful for my teams and enhance the
I have developed a broad set of skills from my seven plus years of experience across three young and rapidly growing companies. These opportunities have educated me and provided backgrounds in finance, operations, support and account management. At each stage I was able to build and contribute something meaningful and impactful for my teams and enhance the productivity of myself and my colleagues. Furthermore, I have always been on the front line with managing customer relationships and expectations. I enjoy serving the customer and creating a terrific customer experience.
Account Manager @ Everbridge acquired Nixle in December 2014. I am responsible for client relationships and renewals for 225 paying accounts representing 69% of annual renewal revenue. In addition to my focus on customer retention and identifying growth opportunities, I perform regular account reviews to ensure customer engagement with our product. From December 2014 to Present (1 year 1 month) San Francisco Bay AreaDirector - Technical Account Management Team @ I established the on-boarding, customer success/training and account management processes for paying customers. I worked closely with customers from the moment the sale closed through annual renewals both in responding to immediate support cases and anticipating future needs. This role worked closely with the Support team and worked with the product and engineering teams to implement product improvements based upon customer feedback. Additionally, I assisted in the administration of Salesforce and Zendesk with integration to the SQL Database
The processes developed during this time greatly decreased implementation time, increased customer satisfaction and increased customer engagement.
With the acquisition by Everbridge, my role became more focused on Account Management (retention and growth) limiting the operations and support aspects of my previous position From February 2014 to December 2014 (11 months) Account Executive @ Nixle provides a cloud based mass notification service that enables communication and collaboration between public safety agencies the communities they serve. Nixle’s secure platform of text message, email, smart phone app, and voice notifications allow public safety agencies to share relevant information quickly and effectively. Everbridge acquired Nixle in December 2014. From October 2013 to February 2014 (5 months) San Francisco Bay AreaHead of Business Operations and Customer Experience @ Head of Business Operations and Customer Experience
ePantry launched in 2012 to create the most convenient platform in the world for a set of household products with unique purchasing patterns. We started ePantry to change that dynamic by using ecommerce to change a category that is both inconvenient and has a massive environmental footprint: household consumables. Our goal is to create a solution so convenient (and economical), that people – regardless of their level of environmental passion – will want to use it. Can we be more convenient than the “paper towel aisle” or stockpiling hundreds of rolls of toilet paper? I sure hope so … From October 2012 to October 2013 (1 year 1 month) San Francisco Bay AreaCommercial Banking Officer @ Parkside is a locally owned and operated bank, focused on the small business owner and his/her family. Our goal is to bank all sides of the relationship by providing debt to business, providing treasury management services to both business and family, and creating wealth management solutions with business owners or other wealth individuals. From October 2008 to November 2012 (4 years 2 months) Greater St. Louis AreaEquity Marketing Intern @ Worked in the Equity Marketing department. My responsibilities were to gain a thorough understanding of marketing and finance, to reformat and redesign several marketing pieces, and to develop marketing tools. Additionally, I acted as the leader to design and implement a new training program. From May 2007 to August 2007 (4 months)
BA, Sociology @ Amherst College From 2004 to 2008 MICDS From 1996 to 2004 Alex McMullin is skilled in: Commercial Banking, Banking, Private Wealth Management, Loans, Commercial Lending, Credit Analysis, Credit, Financial Analysis, Underwriting, Wealth Management, Estate Planning, Investments, Asset Managment, Small Business Lending, Retirement Planning
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