As a skilled professional with more than twenty years experience in the technology field, I am an expert in the design and delivery of cost-effective, high-performance information technology infrastructures and software systems. I have a strong international networking and telecommunications background with a proven ability to build and manage creative, highly energized teams, and I have successfully
As a skilled professional with more than twenty years experience in the technology field, I am an expert in the design and delivery of cost-effective, high-performance information technology infrastructures and software systems. I have a strong international networking and telecommunications background with a proven ability to build and manage creative, highly energized teams, and I have successfully developed and managed cost effective budgets and projects based upon company needs. Adept at crisis management trouble-shooting, problem solving, and negotiations, I have excellent interpersonal skills in addition to my engineering background.
vCIO @ From November 2015 to Present (2 months) Principal IT Consultant @ Star2Star VoIP Advanced certification. From November 2008 to 2015 (7 years) IT Manager @ As head of PLOS Information Systems I am currently leading an international team of support technicians and engineers. We support PLOS.org, eight online journals and blogs. My team has recently completed a complete telecom system upgrade to Shoretel for both offices, San Francisco, and Cambridge, UK. PLOS IT has completed a complete upgrade of our network infrastructure from firewalls to network switching, standardizing on Juniper Networks. PLOS IT services are currently in the process of migrating from a premise based MS Exchange system to cloud based O365. The PLOS service desk has become a customer focused, and customer satisfied provider to over 200 world wide employees. PLOS IT services currently supports a mixed environment of Apple, Windows, and Linux based workstation and server hardware. IT has consolidated telecom providers, and telecom systems, to better leverage expenses, and increase reliability. As part of the PLOS IT team I provide hands on support for our hardware platforms, Mac’s, PC’s, and Servers. From May 2013 to November 2014 (1 year 7 months) San Francisco Bay AreaPrincipal IT Consultant @ From December 2012 to May 2013 (6 months) Head of IT @ As head of Trulia’s Information Systems Department I have managed the development, and growth of IT team personal from two in one location, to six in three states. Under my leadership, IT has accomplished many objectives, we have moved our corporate offices, opened a Denver call center, moved our New York sales office, and are in the process of moving our San Francisco sales department. IT has also performed a major application upgrade to our Hosted MS Exchange email systems. IT has completed an implementation of our call center application to five9’s. Trulia’s service desk has become a customer focused, and customer satisfied provider to Trulia’s over 500 employees. IT supports a remote sales force with industry leading tools like WebEx, and Logmein. IT has established consistent standards for computing platforms, and software installs. IT currently supports a mixed environment of Apple, and Windows based hardware. IT has consolidated Telecom providers, and telecom systems, to better leverage expenses, and increase reliability. From November 2010 to August 2012 (1 year 10 months) Consultant @ From 2009 to 2011 (2 years) Director of Technology @ As Director of Information Technology I have assessed, and implemented a LAN/WAN redesign to improve reliability, increase bandwidth, and reduce cost of network operation. Developed the long term strategy to move all corporate services into a virtual environment using VMware, Lefthand SAN, and Microsoft Hyper-V technologies. A document management and printing system has been implemented to drive per page costs down and assist Goodwill Industries Green operating policy. PCI compliance policies, and procedures, monitoring have been written, and installed. Salesforce.com implementation and expansion of data, and services offered by salesforce.com. I managed the implementation of Cornerstone on Demand for the Human Resources Department. Long term technology strategy for the corporate office and 17 store locations, and budget planning are my responsibility. Helpdesk and technology support for 17 retail and production locations. From December 2008 to November 2010 (2 years) Director of Information Systems @ As Director of Information Technology I am responsible for all Corporate Business Systems, Development environments and telecom needs for the company. I am responsible for implementing the short term needs, and planning for the long term growth needs of the company office systems, and budgets. I designed and managed the build out of our Emeryville server room. Two offices are supported by my department Corporate HQ in Emeryville, and our Engineering office in San Diego. I am responsible for all Technology related business relationships, which include co-location sites, data, and telecom connections.
Project Management Experience: From March 2006 to May 2008 (2 years 3 months) Director of Information Technology and Web Development @ As Director of Information Technology I was responsible for all IT, Business Systems, and telecom needs for the company. Manage the implementation of our corporate, and client Web sites, and on line stores. Managed the relationship with our co-location partners. Managed 12 engineers, plus contractors in the Applications department which is responsible for building our corporate, client, and online stores Web sites, . Managed the Helpdesk, and operations staff. Performed staff performance reviews departmental hiring. Responsible for planning of short term, and long term growth needs for the company systems. Responsible for the continued operation, and upgrading of our E-Commerce sites, CRM applications, and accounting systems..
• Implementation of E-Ticketing system
• Redesign and upgrade of client Web sites which reduced maintenance cost by 20%
• Upgrade to E-Commerce site
• Implemented redundant co-location Facilities From March 2005 to February 2006 (1 year) IT Manager @ As Manager of the I.S. department for Modem Media
San Francisco, I supervise day-to-day IS, and office operations, my other responsibilities include Project Management, managing helpdesk, desktop support services, all business systems (to include e-mail, network support, file server, and data storage), and engineering product development environment (which includes Red Hat 7, 8, and 9 hosts, and Solaris 8 development hosts. I am responsible for planning for short term, and long term growth needs of the office systems. I am responsible for staff performance reviews (which include any bonus pay-outs and income adjustments at my discretion), departmental hiring/dismissal, and developing and administrating annual budgets I am responsible for office operations that include security, telecom, managing vendors, managing leases, and managing tenants. From August 1999 to March 2005 (5 years 8 months) IT Manager @ From 1998 to 1999 (1 year) Senior Consulting Engineer @ Managed installation teams for a Microsoft Exchange/Novell client upgrade at Williams Sonoma headquarters, as well as installed a desktop faxing solution.
Coordinated installation teams for Lotus Notes rollout at the Community Hospital of Fresno, California.
Managed and provided top-level support for Lotus Notes and desktop upgrades at Fujitsu Computer Products of America, San Jose, California.
Designed and implemented corporate LANs, WANs, and e-mail systems using Windows NT 4.0 and 3.51, and Novell 3.xx and 4.1.
Redesigned and upgraded networks and e-mail systems for numerous clients.
Provided top-level support on all projects, coordinating and consulting on all phases of LAN and WAN systems and their development and implementation. From 1996 to 1999 (3 years) San Francisco Bay AreaSr. Sys admin @ From 1979 to 1994 (15 years)
BA, BA in Business Administration and Electronics Engineering Technology @ Siena Heights University From 1988 to 1992 Kalamazoo Christian High School From 1975 to 1979 ITT Technical Institute-Fort Wayne Alex Baker is skilled in: Start-ups, Server Architecture, Problem Solving, Budgeting, Non-profits, Team Management, Talent Management, Account Management, Business Analysis, Recruiting, Sourcing, Budgets, Telecommunications, Leadership, Management
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