Digital Transformation Expert with 20+ Years of Experience Including Cloud Computing, and Cybersecurity Excellence
Birmingham, West Midlands, United Kingdom
Over 15 Years experience in the Telecoms Industry specialising in Service Delivery and Service Assurance Globally and in the UK. Excellent Leadership skills with the ability to lead large complex teams across multiple geographies. Proven Track record of delivering change, service improvement and customer satisfaction. Experience of working with over 200 Global Vendors across 100 countries.Head of...
Over 15 Years experience in the Telecoms Industry specialising in Service Delivery and Service Assurance Globally and in the UK. Excellent Leadership skills with the ability to lead large complex teams across multiple geographies. Proven Track record of delivering change, service improvement and customer satisfaction. Experience of working with over 200 Global Vendors across 100 countries.Head of Global Provide @ From April 2013 to Present (2 years 9 months) Birmingham, United KingdomHead of Global Provide @ Responsible for the entire Global Provide Process within C&W this entails delivering all C&W services delivered outside the UK, to over 100 countries using over 200 carriers and vendors. In addition is responsible for all UK Delivery for Carrier customers within Industry Leading Ethernet cycle times. From June 2010 to April 2013 (2 years 11 months) Birmingham, United KingdomHead of Global Provide @ From 2010 to 2013 (3 years) Head of Assure Improvement @ Managing Customer Service Change Programme: - IT Strategy Lead - Create, management and Deliver or business cases - Managing Software Development Team From April 2009 to June 2010 (1 year 3 months) Programme Manager - Assure Improvement Programme @ Managing delivery of large scale change programme across customer services. 6 Key workstreams From August 2008 to April 2009 (9 months) Birmingham, United KingdomNetwork Operations Manager @ Managing Team of Engineers repsonsible for the Operate and Assure of Global Core Network for C&W across IP and Transmission backbone From January 2005 to August 2008 (3 years 8 months) Birmingham, United KingdomBachelor of Social Science, Political Science and Government @ Queens University Belfast From 1992 to 1995 Alastair Thompson-Carse is skilled in: Service Delivery, Service Delivery Management, Operations Management, Carrier Relationship Management, Carrier Relationships, Customer Escalation Management, Service Assurance, Project Management, Pre-sales, Program Management, Leading Change, Transmission Technologies, Telecommunications, Managed Services, IP, Management, Change Management
Vodafone
Head of Global Provide
April 2013 to Present
Birmingham, United Kingdom
Cable & Wireless
Head of Global Provide
June 2010 to April 2013
Birmingham, United Kingdom
Cable&Wireless Worldwide
Head of Global Provide
2010 to 2013
Cable&Wireless Worldwide
Head of Assure Improvement
April 2009 to June 2010
Cable&Wireless Worldwide
Programme Manager - Assure Improvement Programme
August 2008 to April 2009
Birmingham, United Kingdom
Cable&Wireless Worldwide
Network Operations Manager
January 2005 to August 2008
Birmingham, United Kingdom
What company does Alastair Thompson-Carse work for?
Alastair Thompson-Carse works for Vodafone
What is Alastair Thompson-Carse's role at Vodafone?
Alastair Thompson-Carse is Head of Global Provide
What industry does Alastair Thompson-Carse work in?
Alastair Thompson-Carse works in the Telecommunications industry.
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