Alan Luong's Email Addresses & Phone Numbers

📖 Summary

QA Engineer @ Trend Micro From May 2002 to October 2009 (7 years 6 months) Senior Software Quality Assurance Engineer @ Shape Security • Designed and configure test environments for product functional test involving IPv6 (Auto-Configuration and Stateful-Configuration), Splunk syslog-servers (TLS, IPv4, IPv6), LDAP authentication (Microsoft Active Directory), and LACP.• Test product feature in k8s (Google Cloud Platform) environments.• Perform system test (functional, integration, force error, GUI, upgrade, roll-back, configuration-compatibility, performance, stress, endurance, and memory-leak test).• Create test cases, test-matrices, test-plan, and User-Story based on MRD/Functional specifications for product testing.• Created python scripts utilizing Selenium web-driver to perform GUI automation test on a product with multiple role-based-access, and provide check-points at various testing stages.• Created bash scripts to gather system resource usage (with supporting a specified interval and duration with a help menu) for product duration testing.• Perform integration-testing on hardware appliance involving multiple network-interfaces configuration, registration with a System-Management-Center, external logging using syslog.• File and verify software bugs using a bug-tracking system.• Created and published performance report to be presented for interested stakeholders.• Test, document, and internally publish test/setup procedures on new integrated 3rd-pary application in conjunction with product configurations (including, but not limited to applications such as Dockers-Virtualization, JMeter, and JProfiler) for product testing.• Created and configured VLAN on an L2-Switch, multiple Linux test environments for performance, memory leak, and endurance testing. • Experience with multiple Linux test environments involving Apache Web server, iptables (to enable inbound test applications communications such as VNC, JMeter, JProfiler, and NFS). From May 2013 to April 2019 (6 years) Mountain ViewSenior Software Quality Assurance Engineer @ SS8 Networks • Evaluate third party application, and communicate with third party vendors on new technologies.• Quickly learned and create complex scalability automation testing scripts using Silk-Performer involving numerous Virtual-Users simulation scheme for product test.• Research on newly supported network protocols (such as IPSEC/IKEv1 and SSL) and quickly apply knowledge gained for new feature integration testing.• Perform product’s integration, functional, regression, force error, UI, and localization testing.• Created test data through the study of various Abstract-Syntax-Notation protocols.• Effectively create test-plan, test-matrices, and test-cases based on MRD/PRD/Functional-Specifications for new cutting edge products.• Seek out overall product design flaws early in the product development lifecycle, and work with development to effectively resolve these issues.• Keep all stake holders informed of current product testing status.• Setup complex lab environment for reproduction of issues reported from the field.• Create and modify shell scripts for various product testing environments.• Use SQL queries to verify/troubleshoot product related functional cases from the backend MYSQL.• Train new engineering members on various product features. From December 2009 to May 2013 (3 years 6 months) Software QA Engineer @ Trend Micro Possess an exceptional ability to build rapport with customers and in promoting customer loyalty. Good at simplifying complex technical subjects to an easy to understand form for communicating with various audiences. Foresee complex technical product integration issues early in the product development stage to reduce product release risks. A pioneer to test new technologies integrating with newly developed product features. Possess effective, goal-oriented leadership skills in leading QA teams to accomplish project testing on time with early risks analysis and detections. From May 2002 to October 2009 (7 years 6 months) A Member Of Technical Staff @ NewMoon Systems Inc. • Create Client/Server (Canaveral iQ software product) test cases• Logged and verified bugs using the Test Track database• Setup Windows 2000 Active Directory with DNS and DHCP server for System Test• Execution of System Test for Canaveral iQ• Setup and configured Novell NetWare 5.1 Servers• Setup Windows 9x / NT / 2000 in the LAN network for system test From January 2001 to September 2001 (9 months) Senior Software Quality Assurance Engineer @ NeuVector * Create test plan and test cases for K8s RBAC testing. * Create technical documentation and present TOIs for newly developed product features.* Automate K8s CRD, RBAC, and product feature testing using shell script and REST-API queries.* Maintain existing automated legacy feature test scripts.* Report and verify software bugs using Jira. San Jose