Aisha Washington's Email Addresses & Phone Numbers

Principal Consultant @ 2020 Delivery is a management consultancy committed to improving public services and bringing about lasting change within public sector organisations. We specialise in strategy development, performance improvement, and capability building in organisations. Recent work includes: Supporting Government Digital Services in it's Spending Review 2015 bid to secure funds to deliver Government as a Platform:...

Principal Consultant @ 2020 Delivery is a management consultancy committed to improving public services and bringing about lasting change within public sector organisations. We specialise in strategy development, performance improvement, and capability building in organisations. Recent work includes: Supporting Government Digital Services in it's Spending Review 2015 bid to secure funds to deliver Government as a Platform: https://gds.blog.gov.uk/2015/10/07/government-as-a-platform-for-the-rest-of-us/ Business case development for an NHS foundation trust wishing to invest in radiotherapy capacity and a discharge case management team Delivering Fast and Effective Project training to members of the Civil Service From January 2015 to Present (10 months) Executive Assistant to the Chairman @ Supporting the Chairman, Dame Gail Rebuck, on her strategic projects and engagements. Also currently working with the Penguin Random House Integration team on Business Change, co-leading projects on author care and ensuring our publishing teams have access to the data they need in an intuitive way. From October 2012 to January 2015 (2 years 4 months) London, United KingdomProduct Manager - Customer Advocacy @ I led customer feedback and insights at Nutmeg, a startup online wealth manager. I ensured that recommendations and insights from users were coded into product development and overall strategy. I led efforts to collect feedback using online surveys, phone and face to face interviews, with techniques rooted in design thinking and human-computer interaction. Viewing customer support enquires as a key source of live feedback, I also set up Nutmeg's initial customer support function and ethos, including building a team from scratch. From September 2011 to October 2012 (1 year 2 months) London, United KingdomSenior Associate Consultant @ At Bain I: -Led a team to understand customers' perceptions of a food retailer, including designing a customer survey and managing a team to interview customers, and communicated the findings back to the client. -Built a detailed Excel model valuing a new plastic. This model was used by the technical marketing manager to explain the financial value of the new plastic's physical properties to customers. Helped the R&D team streamline and speed their research and innovation processes, and helped build understanding and bridge any gaps between business leadership and the R&D function. -Clarified decision making roles and responsibilities allowing the client to operate more efficiently and make better decisions. -Built the firm - set up language lessons for staff, helped plan firm-wide summer events and was a member of the recruiting team, screening and interviewing new consultants and presenting to prospective applicants. From September 2006 to July 2009 (2 years 11 months) London, United KingdomSenior Associate Consultant @ During a 6-month placement from Bain, I helped a client expand internationally, shifting responsibility from Seattle to India and China, improve their organisational effectiveness and create a development strategy that would allow them to increase their funding from $5M to $12M per year.The Bridgespan Group helps nonprofit and philanthropic leaders develop strategies and build organisations that inspire and accelerate social change. From September 2008 to February 2009 (6 months) San Francisco Bay AreaMBA, Strategy, design, organizational & leadership development, education & nonprofit management @ Stanford University Graduate School of Business From 2009 to 2011 PPE, Politics, philosophy and economics @ University of Oxford From 2002 to 2005 Aisha Washington is skilled in: Strategy Development, Design Thinking, Organizational..., Online Marketing, Marketing Strategy, Start-ups, Innovation, Training & Development, Business Strategy, Coaching, Management Consulting, Strategic Consulting, Product Management, Product Development, Strategy, Leadership Development