Ahsan Sarwar BA (Hons)'s Email

• Proven experience in leadership. A consistent track record of meeting and exceeding sales and performance targets and delivering first class results. Able to identify opportunities and achieve competitive targets in a very busy market sector. • A team leader as well as a team player. Able to manage, motivate and inspire a team to meet individual targets and work together to contribute to team performance. Strong experience managing busy retail sites. • Excellent communication skills. Able to build strong relationships with colleagues, customers and partners in order to promote a positive working environment where all parties are able to achieve their goals. Key Areas of Expertise: • Sales & Marketing • Financial Management • Multi-Site Management • Cash Handling • Staff Management • Account Management • Business Development • Report Writing • Operations Management • Retail Management • Employee Relations • Key Performance Indicator (KPI) Management • Customer Relationship Management

Senior Brand Sales & Operations Manager @ Currently heading multiple fashion retail brands within KSA. From January 2015 to Present (10 months) Saudi ArabiaGeneral Manager (West Midlands) @ • Manage a team of 30 staff, including Senior store managers , targeted to meet and exceed competitive sales and performance targets. Responsible for recruitment of new staff, performance management and appraisals, assessing training needs, delivering ad hoc training as required, etc. • Ensure all colleagues deliver excellent standards of customer service at all times in order to achieve targets and engender long-term customer loyalty. • Work with Store Managers in different regions to help them maximise performance and achieve their targets. Provide ad hoc training to Store Managers and field staff as required. • Coordinate regional issues with Store Managers, deputising for the Retail Director when required. Represent the company at major functions and meetings with key clients in order to drive business development and manage key accounts. Achievements: • Have increased sales year-on-year, achieving all sales and performance targets. • Achieved the highest gross profit of all regions, reaching a gross profit of over £1.7m for the Merry Hill store in 2013. • Achieved the highest company satisfaction rate across the entire company in 2013. • Stores consistently receive excellent feedback from customer surveys and mystery shoppers. Recognised as having the highest overall mystery shop score across the company in 2013. • Successfully achieved No.1 rating for increasing market share by 423% during a Sony incentive. Awards: • Phones 4u General Store Manager (GSM) of the Year 2012 (National). • Phones 4u GSM of the Year 2012 (Midlands). • Best Mystery Shop Average Score 2013 (Midlands). From January 2010 to September 2014 (4 years 9 months) West Midlands United KingdomArea Manager @ • Managed the 14 sites in total, coordinating all daily operations to ensure that the team were able to operate effectively and meet company sales and performance targets for the sale of motor fuels, consumables, food & beverages and other associated products. • Managed a team of 14 managers, responsible for recruitment of new staff, performance management and appraisals, assessing training needs, delivering ad hoc training as required, etc. Ensured that the team were able to perform their duties effectively and deliver a consistently high quality customer experience. • Built strong relationships with key suppliers to ensure that we were kept aware of new products and special offers, and were able to keep stock levels at appropriate levels. Achievements: • Achieved 100% in mystery shopping targets. Exceeded all performance targets. • Achieve 115% year-on-year growth for the store’s sales of confectionery items in 2009 (the highest in the Birmingham area) and 123% for 2010 (2nd in the country). • Significantly improved employee relations and dramatically reduced staff turnover to become the lowest across BP retail sites for 2009 and 2010. From 2008 to 2010 (2 years) Solihull, United KingdomRepair Consultant @ • Provided call centre based support to a range of customers to resolve their telephony issues. Resolved issues over the telephone where possible, or made arrangements for an engineer to visit if required. From 2006 to 2008 (2 years) Leicester, United KingdomSales Consultant @ • Responsible for advising customers on purchases of telephone handsets and suitable contracts. • Worked to competitive sales targets and KPIs, delivering consistently high standards. • Exceeded customer survey score expectations from mystery shopper. From 2005 to 2008 (3 years) Solihull/Leicester, United KingdomCall Centre Team Leader @ • Managed a team of 20 to process customer data and set up new accounts for Electricity customers. • Worked to competitive KPIs, including targeted on customer retention. • Received an annual award for high standards of excellence, based on KPI management. From 2002 to 2005 (3 years) Solihull, United Kingdom

Bachelor's Degree, Marketing Management @ De Montfort University From 2005 to 2008 Ahsan Sarwar BA (Hons) is skilled in: Sales, Marketing, Sales & Marketing..., Financial Management..., Management, Sales Management, Cash Handling Experience, Staff Management, Account Management, New Business Development, Business Development, Report Writing, Operations Management, Retail, Multi-unit Retail..., Employee Relations, KPI implementation, Customer Service, Long-term Customer..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Lotus 123, EPOS, Email, Internet, Telecommunications, Mobile Devices, Mobile Communications, POS, KPI Implementation, Performance Management, Team Leadership, Customer Experience, Team Management, Recruiting, Training, Coaching, Customer Retention, Customer Satisfaction, Leadership, Time Management, Store Management, Merchandising, CRM, Retail Sales, Team Building, Sales Operations