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Adina Simpson

Manager; IT Service Desk

Manager; IT Service Desk at francesca’s®

Houston, Texas Area

Section title

Adina Simpson's Email Addresses & Phone Numbers

Adina Simpson's Work Experience


Manager; IT Service Desk

August 2014 to Present


Business Systems Analyst; Enterprise Applications

July 2013 to August 2014


Director, IT Service Desk and Support

December 2011 to July 2013

Houston, Texas Area

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About Adina Simpson's Current Company


• Manage team of 7 Service Desk Technicians; team is responsible for technical support of 560+ stores and 250+ corporate users. • Train and develop team for future career path within company. • Track and maintain requested KPIs for Service Desk team and IT Department. • Assisted in design of deployment plan for launch of verifone roll-out...

Frequently Asked Questions about Adina Simpson

What company does Adina Simpson work for?

Adina Simpson works for francesca’s®

What is Adina Simpson's role at francesca’s®?

Adina Simpson is Manager; IT Service Desk

What is Adina Simpson's personal email address?

Adina Simpson's personal email address is a****[email protected]

What is Adina Simpson's business email address?

Adina Simpson's business email addresses are not available

What is Adina Simpson's Phone Number?

Adina Simpson's phone (214) ***-*386

What industry does Adina Simpson work in?

Adina Simpson works in the Retail industry.

About Adina Simpson

📖 Summary

Manager; IT Service Desk @ • Manage team of 7 Service Desk Technicians; team is responsible for technical support of 560+ stores and 250+ corporate users. • Train and develop team for future career path within company. • Track and maintain requested KPIs for Service Desk team and IT Department. • Assisted in design of deployment plan for launch of verifone roll-out to field. • Act as IT Project Manager for over 80 New Boutique Openings; ensure all tasks are completed for successful openings. Includes remodels and relocations. • Communicate and partner with Boutique Operations to identify areas for training opportunities within the field. Develop training documents with Boutique Operations for field use, as needed. • Work with internal and external audit partners to maintain audit compliance on new hire documentation, change control documentation and user controls. • Act as business partner for Boutique Operations, HR, Payroll on miscellaneous projects as assigned. From August 2014 to Present (1 year 5 months) Business Systems Analyst; Enterprise Applications @ • Project lead for key intiatives across the business, including Store Operations, Human Resources, Accounting and Payroll initiatives. • Works with business partners to identify IT system needs, develop project scope of work and project plans. Assigns project roles, identifies resource requirements, defines project deliverables, and insures quality of projects. Coordinates work efforts with external vendors on a regular basis. • Performed IT business analyst and PM role on project for the development and implementation of recruiting and on-boarding system for 480+ hiring managers. Successfully launched iCIMS platform in less than 3 months. • Strong experience in engagement management, serving as the liaison between business and IT. • Acted as IT business analyst and Project Manager on project for the design, implementation and launch of payroll and time-keeping system for 3200+ employees. Sucessfully launched ADP platform to field and home office in less than 3 months. From July 2013 to August 2014 (1 year 2 months) Director, IT Service Desk and Support @ • Grew the IT Service Desk from a team of 3 into a team of 10; team is responsible for technical support of 400+ stores and 200+ corporate users. • Led and designed deployment phases of new chain-wide store register system. Successfully deployed JDA Point of Sale system by designing deployment strategy, working with outside vendors and francesca’s® business partners to maintain deployment schedule, assisted in cutover, implementation and training to 400+ stores in less than 4 months. • Oversaw the building and deployment of new hardware for new chain-wide store register system. Successfully delivered 500+ new machines to the stores in less 4 months. • Oversaw telecommunications of 150 new store openings and 40+ remodels From December 2011 to July 2013 (1 year 8 months) Houston, Texas AreaDirector, Store Operations @ Responsible for Operational Compliance, creation and distribution of Policy and Procedure for 275+ boutiques with 1500+ employees. Focus on training process and procedures to insure operational compliance that balances the needs of the business and the customer. Develop and implement areas of infrastructure to provide a strong base for the exponential growth of the company including: • Oversaw development, editing and distribution of Company’s first Policy and Procedure Manual. • Payroll modeling and reporting for boutiques • Internally based Boutique Manager training program to support accelerated store growth of 75 boutiques a year, as well as existing boutique turn-over. • Aided in opening of 138 boutiques in 2 years and 30+ remodels. • Project Manager for boutique relocations, closings and specialty boutiques (casinos, theme parks, etc) • Acted as Loss Prevention Manager prior to development of department within the company. • Rolled out company-wide whistle-blower program, The Network. • Wrote, developed and continue to train new Area Managers for Field Leadership program. • Participated in successful design and implementation of JDA MMS software. From May 2010 to December 2011 (1 year 8 months) Regional Manager -- Midwest @ • Number 1 in company for achievement of sales to plan and comp for 2009. • Strong in operational compliance, visuals, HR and training. • Oversight of up to 8 Districts and up to 60 boutiques. • Successfully recruited, staffed and trained 20+ new boutiques. • Oversight of on-boarding and training of replacement Regional Manager. From January 2009 to May 2010 (1 year 5 months) Area/District Manager @ From April 2006 to January 2009 (2 years 10 months) Boutique Manager @ From November 2005 to April 2006 (6 months) Store Manager; District Training Manager @ From April 1999 to November 2005 (6 years 8 months) Adina Simpson is skilled in: Store Operations, Loss Prevention, Retail, POS, Store Management, Merchandising, Visual Merchandising, Customer Service, Leadership, Fashion, Shrinkage, Inventory Management, Driving Results, Team Building, Recruiting

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In a nutshell

Adina Simpson's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

2 year(s), 2 month(s)

Adina Simpson's Willingness to Change Jobs



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