Supervisor, Specialty Access @ University of Chicago Medicine
Principal/Owner @ Ideashoot Business Consultants
Information Security & HIPAA Compliance @ Silver Cross Hospital
Associate of Arts (A.A.) @
Joliet Junior College
My professional background is in hospital systems-- namely, forward-thinking healthcare organization management. Including my current capacity in an academic medical center environment, I have a storied history in high-pressure systems and operational development, especially in the HIT, inpatient, and ambulatory care settings in collaboration with specialty physician practices and their clinical staff. Well-versed in healthcare information technology
My professional background is in hospital systems-- namely, forward-thinking healthcare organization management. Including my current capacity in an academic medical center environment, I have a storied history in high-pressure systems and operational development, especially in the HIT, inpatient, and ambulatory care settings in collaboration with specialty physician practices and their clinical staff. Well-versed in healthcare information technology and communication systems, with design and administrative experience across many leading solutions, including Cisco, Cerner, Epic, Meditech, and more. I am a demonstrated leader in project and staff management, and an enthusiastic trainer.
In addition to my healthcare career, I am a serial entrepreneur who enjoys putting my experience and ideas to work for the benefit of others. I currently own and operate a non-profit organization and an entrepreneurship consulting firm, I consult for a specialty talent acquisition and sourcing firm, and lead various ministry areas within a local church plant.
Supervisor, Specialty Access @ Brought aboard as part of a greater ambulatory redesign to oversee ground-level operations for a new specialty registration and scheduling structure. Scope of oversight includes ten different specialties- Primary Care, Senior Advantage, Orthopedic Surgery, Pain Management, Anesthesia, Otolaryngology, Plastic Surgery, Urology, Sports Medicine, Adult and Pediatric Psychiatry, and an off-site campus containing Vascular, Bariatric, and Transplant programs.
Project responsibilities include the migration of registration and scheduling operations and personnel from individual clinics to centralized location, including the development of specialized call center environments and standardized content.
Leadership responsibilities include equipping, training, and motivating staff to deliver exceptional patient service, to efficiently and accurately capture pertinent demographic and insurance information, and to schedule appointments for appropriate providers and programs. Customer service and productivity are audited, measured, and coached on a regular basis. From 2013 to Present (2 years) Greater Chicago AreaPrincipal/Owner @ Ideashoot provides three distinct business consulting services--
Our Entrepreneur Services are tailored for brand new start-up business owners. We empower entrepreneurs with the knowledge and tools required to successfully grow a business from the ground up. Ideashoot understands the balance between the opportunity that exists in today's world of historically few barriers to entry for the would-be entrepreneur, and the increased challenges to remaining relevant in the ever-changing marketplace. We specialize in taking would-be entrepreneurs from idea to launch. Services include corporate structuring and planning, brand strategy development, social media marketing and optimization, strategic positioning, product design and development, product licensing, media buying, sales force development, retail relationship strategy, and more.
Our Talent Sourcing Services are tailored for hiring managers and human resource professionals seeking to develop better approaches to identifying, assessing, and engaging skilled laborers.
Our Career Counseling Services are tailored for individuals seeking to grow their careers. Services include training in career-pathing, resume writing, interviewing, networking, and managing a professional brand. From February 2012 to Present (3 years 9 months) Greater Chicago AreaInformation Security & HIPAA Compliance @ As part of daily operations, managed computer & application access to ensure that they are conducted within a controlled and protected environment. Established and maintained IT security processes and practices to meet regulatory HIPAA compliance and internal auditing objectives. Responsible for identifying and reducing security risk exposures through the use of industry best practices, including processes and tools.
In keeping with the development of these protocols, designed and implemented the Core/Security components of a new Cerner EMR environment and, as part of a team, successfully transitioned a live hospital system into this environment from a Meditech platform. From 2012 to June 2013 (1 year) Greater Chicago AreaCommunications Analyst @ Led all communications components of live hospital relocation, including the design, programming, installation and implementation of a redundant Cisco VoIP telephony system with over 3,000 end devices, an overhead PA system, a Singlewire InformaCast over-the-phone voice paging system, a Rauland Responder 5 Nurse Call system, a Mercy Radio EMS dispatch system, long and short range text paging systems, and external infrastructure designs for inbound/outbound call connectivity, including redundant SIP and PRI components. Successfully migrated live hospital environment from Avaya PBX circuit-switched telephony platform to the newly implemented Cisco VoIP platform with minimal downtime.
Responsible for the implementation of telephony applications to direct calls to Call Center and remote sites, developing test plans and new call flows, and performing configuration clean-up. Also responsible for collaborating in the process of agent configuration and MAC order processes in various peripherals by setting up new users and relocating existing users with telephone extensions, calling features, voice mail and access codes.
Also responsible for ordering and maintaining phone numbers/extensions for the entire organization as necessary. Responsible for conducting appropriate maintenance and support for various telecommunications applications, as well as providing first-level support for all telecommunication issues. Called upon to identify opportunities to gain efficiencies and/or improved delivery of service. From March 2010 to June 2012 (2 years 4 months) Greater Chicago AreaTelecommunications Operator @ Responsible for dispatching medical and operational hospital emergencies to the proper responders using overhead, long-range, and on-site paging methods. Technologies involved include BasePage, Air Messenger, Wescom Nurse Call, and FireWorks. Responsible for monitoring medical gas alarms, generator alarms, and panic alarms. Also responsible for fielding calls for Facilities Engineering, Home Health, and Security after hours. As a 24/7 department, fielded upwards of 45,000 calls per month. From September 2008 to March 2010 (1 year 7 months) Greater Chicago Area
Moody Bible InstituteAssociate of Arts (A.A.) @ Joliet Junior College Adam Vega is skilled in: Healthcare, Telecommunications, HIPAA, Customer Service, Time Management, Troubleshooting, Leadership, Management, Public Speaking, Process Improvement, Training, Project Planning
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