Abhishek Thakur's Email Addresses & Phone Numbers

Over 14 years of total work experience mainly as a Lead PMO/Process Consultant/PM within Financial Services(Credit Suisse, HSBC, UBS, LBG, Zurich Financial Services), Travel(British Airways) and BPO(GM, eFunds, Sprint PCS). PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS: - PRINCE 2 - Practitioner - Agile Project Management - Practitioner - Certified SCRUM Master (CSM) - PMP - Project Management Practitior -...

Over 14 years of total work experience mainly as a Lead PMO/Process Consultant/PM within Financial Services(Credit Suisse, HSBC, UBS, LBG, Zurich Financial Services), Travel(British Airways) and BPO(GM, eFunds, Sprint PCS). PROFESSIONAL QUALIFICATIONS / CERTIFICATIONS: - PRINCE 2 - Practitioner - Agile Project Management - Practitioner - Certified SCRUM Master (CSM) - PMP - Project Management Practitior - Six Sigma - ITIL - ISO 9001:2000 - COBIT DOMAIN EXPERIENCE: - Regulatory Projects (KYCS, AML, FATCA, DFA, EMIR, etc) - Service Management (Service NOW Implementation, Legacy Systems Decomm) - Data Management (As a core enabler to multiple projects) - Large scale Systems Integration & Consolidation KEY AREAS OF EXPERTISE • Portfolio Planning & Management • Project/Programme PMO support • Project Management • Project, Programme and Portfolio Governance • Change Control & Management • Operational Risk Management • IT Controls/AuditsAssurance Lead - Financial Crime Compliance (FCC), Global Standards @ Assist FCC Programme within Global Standards in meeting the demands of HSBC obligations to the various global regulatory bodies by providing Assurance and Project Management expertise. From March 2015 to Present (8 months) Canary Wharf, LondonFinancial Crime Compliance (FCC), Global Standards @ From March 2015 to Present (8 months) PMO Lead / Senior Project Manager @ Part of the CFO Program Services team within Credit Suisse, as aLead PMO Lead / Senior Project Manager, I am responsible for the management, governance and the overall successful delivery of a global strategic CTB Change initiative within the Service Management Technologies. From March 2013 to March 2015 (2 years 1 month) Canary Wharf, LondonGlobal PMO Lead @ PMO Lead for all KYC Services Change projects (Including key regulatory projects AML, FATCA, Dodd Frank Act) From January 2012 to March 2013 (1 year 3 months) 8 Canada Square, Canary Wharf LondonPMO Lead @ ESM Transition & Process Re-Engineering Program - Customisation and global rollout of Incident & Problem management system. PMO / PM support to the Build & Engineering Function • Weekly status reporting: Build RAG, High-level milestones, Key risk & issues, etc. • Tracking the fulfilment of Build - Production Readiness Criteria (PRCs) • UAT Issues/Defects – Monitoring, resolution and status reporting • Supporting the Cutover Planning (esp. Tracking the critical Build Pre-cutover tasks) • Command & Control Planning: Resources & shift rota and comms. • Defect handling and resolution - Process improvement • Test and UAT Push - Process improvement • Taskforce management for a critical systems interface defect resolution taskforce. • Team Admin – Team Org chart, Resource Planning and forecasting, Weekly meeting co-ordination, Sharepoint site admin, etc. From August 2011 to November 2011 (4 months) London, United KingdomSenior PMO Consultant - Lloyds Banking Group @ LTSB & HBOS – Group IT Integration Programme Central PMO Responsibilities • Programme status reporting after the consolidation of inputs from various Workstreams • Management of regular Programme Board meeting • Project reporting on BEN: Risk & Issues, Milestones Completion, Status reporting, etc. • Project governance support: Change control, waivers, re-baseline approvals. Implementation Assurance Responsibilities • Maintain an end-to-end Single View and a short term (14-Day) view of Implementations • Critical Path Analysis and dependencies management • Command and Control Tasks including weekend implementations coverage • Assessment of the forthcoming changes (Implementation Readiness and impact on the baselined implementations schedule • Data / Trend analysis and consolidation & publication of Integration Board reporting pack • Change control/waiver process management From January 2011 to August 2011 (8 months) PMO Analyst - Delivery Assurance & IT Governance @ - IT Governance: Assuring adherence to project governance process. - IT Controls: Maintain and evaluate local IT controls by regularly evidence gathering and sign-offs by respective process owners. - QMS: Responsible for all Project Management, Business Change and IT Development frameworks and IT Governace processes, templates & tools. - Global Process Rollouts: Responsible for rolling out global frameworks to the UKGI BC&IT Business Unit. - Project Audits/Reviews: Responsbile for conducting regular project reviews to assure adherence to org. QMS and project management best practices. - Internal & External Audits - Co-ordination and support. From June 2008 to December 2010 (2 years 7 months) Process consultant @ Develop new IT Measures • Develop new IT Measures development project based on GQIM methodology • ‘Measurement specifications’ for various critical and non-critical IT measures. • Prototype indicators prior to the finalization of charts. • Testing to demonstrate the correct functioning of the developed measurements. • Implementation readiness review and pre-production runs. • Publication of the measure on the Im Systems Delivery scorecard. SEPG – IT Measures Analyst • Project performance data consolidation and resolution of the data quality issues. • Computation of the IT measures value and the production of various data cuts. • Maintaining the risk and Issues logs for the project. • Data Analysis – Trend, Variation, and Forecast analysis. • Presentation of the results and the supporting information to senior IT Management. • Organization-wide publication of the web-based Im Systems Delivery scorecard. From July 2006 to June 2008 (2 years) Senior Process Consultant @ QA – Team Lead for a ‘AM/IM (Application Maintenance / Infrastructure Management)’ support project: • Conducting QMS training’s to the newly formed service team for Cap gemini QMS, CMMi, ISO 9000, and ITIL framework awareness. • Service Support process & guidelines preparation: SQP (Service Quality Plan) based on the ITIL framework (viz. Incident Management, Change Management, Release Management, Problem Management, and Configuration Management). • Monitoring the overall transition/knowledge transfer phase to ensure compliance with Cap Gemini QMS established transition process. From 2006 to 2006 (less than a year) Manager - Software Quality Assurance @ • Managing the organization’s QMS. Preparation of SQA business plans. Conducting Regular Project Audits in accordance with SEI-CMM to verify compliance with TIS SDLC and QMS. • Analyzing audit findings (Compliance Index and NCs), monitoring NCs to resolution, reporting CMM KPA-wise NC analysis, NC aging trend and important corrective/preventive actions to Projects and SEPG within the defined SLA. • PCB Publication: Project performance analysis based on SPC. Quarterly publication of PCB. • Balanced Score Card (BSC) review presentation. • Participation in the Business Excellence Initiatives for improving processes based on Six Sigma methodology. • Significant contribution in surveillance audits / renewal of organizational certifications viz. ISO 9001:2000 +Tick-IT, BS 7799, CMM, PCMM From November 2004 to December 2005 (1 year 2 months) Asst. Manager - CoE (Quality) @ • Business Process Outsourcing - BPO Quality Assurance From October 2003 to October 2004 (1 year 1 month) Senior Quality Advisor @ BPO Quality Assurance Six Sigma - Process improvement From June 2001 to August 2003 (2 years 3 months) Medical Transcriptionist - Proof Reader @ Medical Transcription & Proof reading From November 1999 to December 2000 (1 year 2 months) Computer Faculty @ Basic computer skills, HTML, Java Programming From January 2000 to June 2000 (6 months) PGDBA, Business Management @ Symbiosis institute of Management Studies From 2005 to 2008 Diploma - Network Cantered Computing Systems, Computer Applications, s/w development @ NIIT Computer Education From 1998 to 2000 B.Sc, Electronics @ Doctor Harisingh Gour Vishwavidyalaya From 1994 to 1997 Abhishek Thakur is skilled in: PMO, Global Regulatory..., Project Governance, Project Delivery, Project Management, PRINCE2, Program Management, Service Delivery, Six Sigma, Stakeholder Management, ITIL, SDLC, Change Management, Business Analysis, Business Transformation, Quality Assurance, Process Improvement, Risk Management, Project Portfolio..., Business Process..., Resource Management, Internal Audit, Delivery Of Projects, Business Process Mapping, CMMI