Senior Marketing Automation Administrator at Veracode in Burlington, MA.

Senior Marketing Automation Adminstrator @ From September 2015 to Present (4 months) Marketing Operations Manager @ From January 2015 to September 2015 (9 months) Marketing Operations Specialist @ From December 2013 to January 2015 (1 year 2 months) Services Operations Coordinator @ -Acted as central nervous system of Global Professional Services and Finance Teams, ensuring the highest level of efficiency, accuracy, and reliable data and process -Managed change-over from QuickArrow (CRM) to FinancialForce Professional Services Automation in conjunction with Salesforce.com -ERP/CRM Administrator for Salesforce.com, FinancialForce -Created and maintained clean reporting in FinancialForce focused on billing process, utilization of resources and consistent completion of target deliverables -Oversaw Global Professional Services contracting process and approvals logistics for Statements of Work, Change Requests and Amendments -Documented, tracked and continuously updated processes and procedures of the Operations Team, Global Professional Services and Finance to optimize performance and provide simpler onboarding -Maintained fulfillment process by verifying government compliance checks, generating and delivering software licensing to new customers -Lead third party vendor contracts, timecards and invoicing processes From March 2013 to December 2013 (10 months) Sales Operations Lead @ -Cultivated and optimized sales reporting, workflows and logistics for Sales Management and Executive Team; daily/weekly/monthly analytics reporting -Assistant Netsuite (CRM) Administrator, cleaning data, processes and report functionality -Central point of contact from Sales to all other departments, specifically Marketing, Finance and Customer Success, engaged in all areas of the company -Managed quote creation and approvals process, contract approval process and fulfillment -Coordinated with Marketing on outbound campaign creation and customer and prospect webinars and events -Provided assistance to Customer Service Team for Customer follow-on and reference calls -Scheduled and managed calendar of all sales events, demonstrations and evaluations -Supervised approval of sales team hours and expenses -Provided in-depth reporting of individual sales metrics for evaluations and compensation planning -Oversaw operations training of new sales team members, focusing on NetSuite training, day-to-day sales operations, and other company procedures From October 2011 to February 2013 (1 year 5 months) Real Estate Agent @ Licensed Massachusetts Real Estate Salesperson focused on high-end rentals for short- and long-term tenancy in Belmont, Newton, Cambridge and surrounding areas. From August 2010 to October 2011 (1 year 3 months) Proposal Writer and Operations Manager @ -Conceptualized, designed and audited corporate event proposals and agreements -Coordinated logistics of proposed events, managing the expectations of the client and diagnosing any potential issues along the way -Day-of events management from decor setup to staffing, timeline, and execution of post-event procedures -Initial onboarding and training of new interns -Created and managed the "Intern's Master Guide" of process documents, tips and tricks for survival From May 2010 to September 2010 (5 months) Proposals and Account Management Intern @ -Intensive full-time internship program experiencing the conception, logistics and management of high-end corporate events with the #1 Destination Management Company in Boston -Shadowed Director of Client Services and Senior Proposals Manager in event design and layout, booking process, and day-of operations management -Assistant Event Manager in Newport, RI for a week-long series of events for a large corporate client including a conference, tours of Newport, a regatta race and finale gala event for 3,000+ guests -Scheduled and managed on-site staffing for the World Glaucoma Congress at the Hynes Convention Center for 8,000+ attendees From May 2009 to August 2009 (4 months) Greater Boston AreaIntern for ResourcePlus Events Management Team @ Administrative support and shadowing in Sales, Conventions and Corporate Events departments Design, booking and event floor logistics for the 2009 Boston Wine Expo Assistant for onsite event management of 'Mayor Menino's New Year's Eve Luncheon' donated to the seniors of the city of Boston, 2,500+ people in attendance From December 2008 to January 2009 (2 months)

Bachelors of Science, Recreation Management and Policy @ University of New Hampshire From 2006 to 2010 Abby Ryan is skilled in: Sales Operations, NetSuite, Microsoft Office, Sales Metrics, Performance Metrics, Executive Support, Customer Satisfaction, Organization, GoToMeeting, Jobvite, ADP, Sales Support, Sales Process, Proposal Writing, Event Management