Data Analyst / Web Developer @ • Perform product design, systems analysis and programming activities using HTML, JavaScript/jQuery/Kendo UI, CSS, ASP.NET, C#, and T-SQL. • Participates in the planning, analysis, design, implementation, maintenance, and control of the organization's databases • Working with permission of folders, storage space and data visualization. • Tasks include BAU (supporting and enhancements). • Reconcile data across multiple source systems. From August 2015 to Present (5 months) Charlotte, North Carolina AreaClient Support Analyst - EHR Generalist II @ Analyze and independently identify often complex problems within the software, a client's data, the knowledge-base or operating system. Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions. Take the appropriate course of action critical to the client's operation of the software or system in order to remedy problems and issues identified. Such courses of action may include further analysis and/or repair of client database corruptions, SQL errors and/or client performance issues. Use discretion and determine independently whether or not a client requires training on the use of the software and determine if such training is billable or not even if it exceeds the company's time guidelines. Document all analysis and actions for all Support calls. Provide emergency support during non-business hours on a billable basis per company policy. Use discretion to determine whether or not to waive company policy to render such emergency support on a non-billable basis. Provide consulting advice to clients and management. Provide input to short term plans, i.e. action plans to resolve major client problems. Address and resolve Client's NextGen application technical issues using independent judgment. Address and resolve complex Client issues using technical skill and judgment. Respond to all support issues in less than 2 hours by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with client's approval From July 2013 to August 2015 (2 years 2 months) Charlotte, North Carolina AreaSoftware Support Specialist - Tier III @ Assists with support of YellowBook sales advertising software. Trend issues with the software, and report issues to several teams of IT, as well as working with the developers and database architects towards permanent resolutions. -Installing, updating and patching proprietary applications, integrated 3rd party applications and database applications. -Offer accurate and efficient resolutions to cases, with assistance from software developers if necessary -Document resolutions, and work-arounds for known issues, and share pertinent information with sales, tech support, and application developers. -Responsible for running SQL queries in order to pinpoint missing data issues. Queries ran in DBISQL on the users' local database, as well as on the corporate database in PL/SQL Developer. -Maintained SharePoint platform utilized for collaboration with development, and to report issues to various support teams, as well as providing documentation on known issues. Assisted in keeping a weekly log of issues reported through SharePoint for the organization’s proprietary software, and worked closely with management to utilize the data produced more efficiently. From April 2011 to July 2013 (2 years 4 months) Technical Solutions Analyst @ Assists with support for all YellowBook hardware and software issues. -Provides support for the following: Printers, PC & Laptop hardware, connectivity issues, VPN, Group Policy, software updates & packages, Active Directory accounts, Cisco & Avaya phone issues, file access, Microsoft Office applications, proprietary software, Windows troubleshooting, mobile device setup, virus removal, and user training. Support provided via phone, on site and remote desktop software. -Obtains relevant information from users, establishes issue importance, and communicates problems throughout my team, and to other IT departments. From 2008 to April 2011 (3 years) Help Desk Support/Field Representative @ -GMAC Real Estate help desk representative. Part of a help desk team for 3,000 international GMAC real estate employees. Responsible for resolving all level 1 technical issues. -Field rep. for IDC clients. Most recently for Benchmark Medical. Assisted with the migration of 12,000 user profiles to a new domain. From May 2007 to July 2008 (1 year 3 months)

BS in Application Development, Computer Science @ Peirce CollegeABS, Network Administration @ Lansdale School of Business From 2005 to 2008 Aaron Schlosser is skilled in: Active Directory, Troubleshooting, Technical Support, Help Desk Support, SQL, Hardware, Operating Systems, Databases, Cisco Technologies, Windows 7, VPN, Windows Server, Customer Service, MySQL, Web Development