I am an operations engineer at PopSugar/Shopstyle. I support all aspects of the production and qa/dev environments under AWS. I also have dense experience supporting applications and networks in traditional physical data centers.

Operations Engineer @ As an Operations Engineer at Sugar Publishing, I support all of Sugar Publishing's production web properties, services, and infrastructure. I report to Will Daley, Manager of Operations. My duties include: Linux systems administration, HEAVY AWS, Puppet / Foreman, MySQL, Apache, Tomcat, Java, nginx, Drupal, PHP apps, IT security, reporting, monitoring, provisioning, and any and all other duties and technologies required to support Shopstyle / PopSugar's major sites and 200+ servers. From July 2010 to Present (5 years 6 months) Operations Manager @ I am currently co-managing Topica's production infrastructure and corporate IT. From October 2008 to July 2010 (1 year 10 months) Systems / Sales Engineer @ At FastScale Technologies, I performed the roles of customer service and support, systems development, and technical sales engineering. I provided technical support for existing and prospective customers. I developed testbeds, proof-of-concept systems, and documentation for QA and sales efforts. This included deployments of Oracle, Apache, and other enterprise software, as well as IBM DB2 back-end development. As a sales engineer, I worked closely with the sales executives, and accompanied them on customer-site, remotely-conferenced, and in-house sales meetings. I conducted technical presentations and demonstrations and answered challenging questions. I also provided technical guidance, competitive analysis, and market research for the sales staff. I always strove to present FastScale's product in an honest but favorable light, emphasizing it's strengths and capabilities and the character of the company behind it. As always, I provided internal IT services as needed. From October 2007 to March 2008 (6 months) Systems / Sales Engineer @ From October 2007 to March 2008 (6 months) Systems Engineer / Manager of Operations @ Linux, Solaris, and Windows systems administration, network administration including Cisco, F5/Big-IP, NetAPP SANs. I was primarily responsible for support and maintenance of our core application, which relied on BEA Tuxedo, Oracle, apache, qmail, and host of other integrated software. I specialized in creating detailed and reliable documentation and procedure for IT management and application building and maintenance. As Manager (promoted February 2007), I also supervised a staff of two sysadmins and an Oracle DBA, and was responsible for all IT and production website operations. From March 2006 to June 2007 (1 year 4 months) IT Support Engineer @ Serviced Microsoft Windows XP/2000/2003 workstations, servers, and networks on-site for various clients From November 2005 to January 2006 (3 months) Technical Services Specialist II @ I worked for approximately three and a half years as a Technical Services Specialist for Savicom, a Unix-based Internet ASP in San Francisco, CA. As a member the Customer Service Department, my work was largely customer-driven, but highly technical. I maintained a comfortable, friendly, professional relationship with customers, and represented their concerns internally. I performed testing, reporting, troubleshooting and performance benchmarking tasks on a wide variety of Solaris and Linux database, web, email, and application systems. I deployed and managed remote DNS, email, and application systems. I used Perl and BASH to rapidly develop automated, flexible utilities for reporting and troubleshooting. From January 2001 to August 2004 (3 years 8 months) Customer Support Specialist II @ Supported unix-based, distributed, web-fronted database and email management systems Supported customer accounts of up to $200K/month Performed low-level system and database bug investigation and resolution Developed process automation and reporting utilities using Perl and shell DNS Administration Troubleshooting of Internet traffic, DNS, and network issues Worked frequently and closely with engineering team on bug investigation, performance troubleshooting, and feature development Customer and internal documentation From January 2001 to August 2004 (3 years 8 months) IT Manager @ From May 1999 to October 2000 (1 year 6 months) Systems Administrator @ I was solo IT Manager and Systems Administrator for Boornazian, Jensen and Garthe, an Oakland, CA law firm of 65 employees including attorneys and support staff. I supported their Windows NT and Novell NetWare server and database systems, MS Exchange 5.0 groupware system, as well as Windows desktop environment. I designed, managed, and successfully implemented a major company-wide desktop upgrade project (Win98 -> Win2K), as well as a VBA-based document-management development project. I left to seek work in the Linux administration and support field. From March 1999 to September 2000 (1 year 7 months) IT Support Engineer @ Troubleshooting and management of client Windows / Novell networks and systems Designed an automated and distributed anti-virus update system From December 1998 to May 1999 (6 months) Account Coordinator @ 415.710.3430 Aaron Cutchin 3 Of 4 Coordinated PR programs for Internet and software companies Contacted and pitched customer profiles to high-level editors, reporters, and writers in the technology media Office computer system support and management FoxPro Database development From March 1998 to August 1998 (6 months) EH&S Technician @ Wrote and published highly controlled and formalized SOPs (Standard Operating Procedures) for controlling manufacturing plant material sampling under FDA cGMP and OSHA regulations From January 1993 to January 1997 (4 years 1 month)

University of California, Berkeley From 1987 to 1992 B.A, Rhetoric @ U.C. Berkeley