I am an Information Technology professional seeking to improve the work and personal lives of others through use of technology. When i'm not coming up with complicated ways to describe myself, I'm playing with my kids, or playing music, hopefully both.

Director Of Support Services @ Manage Support Services for Cage Data's support team. Implement full Service Desk solution including Project Management and Knowledge Base. Design, implement and support client's technology needs. From September 2014 to Present (1 year 4 months) Technical Support Analyst II @ Level 2 Helpdesk Support. Address tickets escalated from level 1 support for local and remote offices. Administrate users in mixed Linux and Active Directory environment. Administrate Office 365 Exchange server. Administrate muti-site Asterisk PBX environment. Administrate company and personally provided smartphone and tablet technology. Working primarily in a Linux Terminal Server environment mixed with Windows and Mac OS From December 2012 to September 2014 (1 year 10 months) IT Technician @ Helpdesk Support local and remote. Hardware setup/installation. A/V equipment setup for Courtroom presentation. Maintain backup systems. Working on ongoing IT improvement projects. On call support on rotating basis. Primarily Windows environment mixed with some Mac OS, and Linux Server. From November 2010 to December 2012 (2 years 2 months) Technical Support Representative @ Worked both on the phones as a direct representative and part of the Optimum Voice Escalations team. Managed direct customer calls as well as advanced technical issues escalated from other phone technicians. From October 2007 to November 2010 (3 years 2 months)

Music Production and Engineering @ Berklee College of Music From 2005 to 2006 Lyman Hall High School From 2001 to 2005 Aaron Aldrich is skilled in: Active Directory, Network Administration, Office 365, Technical Support, Help Desk Support, Windows Server, DHCP, Wireless Networking, Information Technology, Linux System Administration, Cisco Technologies, Ubuntu, Android, Windows, Linux