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Executive Profile - Customer Relationship & Delivery Manager ▪ Release / Deployment Manager ▪ International Program Manager ▪ Managed Services Contract Manager ▪ PMO / Governance / Transition Manager ▪ Production Support Lead • Result-driven leader with over 16 years of experience in IT industry with PMP, ITIL, Prince 2 Certifications • U.S. Permanent Resident • Extensive experience of structuring Application Outsourcing Contracts • Maintenance of Telecom & Travel Service Portals, 24 * 7 On-Call Application Production Support from Offshore • Working as a Program Manager for engagements of significant size and diversified domain portfolio • SPOC for Client Executives • A skilled communicator with very good interpersonal, relationship management, analytical and organizational skills • Comfortable in interacting with people across hierarchical levels under global environments, and working with cross-cultural teams Additional competencies include: ▪ Defining & Negotiating Contractual SLAs ▪ Service Management ▪ Application Production Support ▪ Deployment and Release Management ▪ International Operations Expertise

Program Manager @ Client – Tier 1 Telecom Service Provider, USA Managed Services Account – Corporate Solutions – Account generating annual revenue stream in excess of 13 Million USD pa in excess of 150 resources with a heavy offshore mix. Corporate solutions area in client organization comprises of three completely diverse domains viz. Finance, Supply Chain and Business Intelligence Data warehouse. As a Program Manager am actively involved in this account from very early pre-contract stage till date in Steady State Operations. - Stakeholder Management - Actively contributed in defining and negotiating Contractual SLAs especially for Batch Jobs - Led a very Complex transition of 250+ applications. Accountable for defining transition strategy, plan. - SPOC for Contract Governance function having to deal with key CLIENT stakeholder regularly on various contract issues, new enhancements/incoming work etc. - Overseeing and smoothening Invoicing process, keeping a tab on Revenue and profitability. From October 2012 to Present (3 years 2 months) Greater St. Louis AreaGroup Lead - HR @ As a Group Lead, I am designated as Extended Arm of HR and work actively in administrative cadre through Regional Location Council for over 500+ resources entire St. Louis location taking care of their on-boarding, initial settlement etc. Also spearheads Programs that Connect (Associate), Create (Organization) and Collaborate (Society) through event management. From August 2012 to Present (3 years 4 months) Greater St. Louis AreaCustomer Delivery Manager @ Client – Tier 1 Telecom Service Provider, USA Managed Services Account - O&WS (Ordering & Wholesale) & SE CABS (South East Carrier Access Billing Systems) – Account generating annual revenue stream in excess of 4.5 Million USD pa in excess of 60 resources with a heavy offshore mix. - As a Customer Delivery Manager was accountable for managing Application Development and support services for CLIENT’s OWS and SE CABS application areas managing an Onsite/Offshore team. - SPOC for Customer for project deliverables, Responsible for operational Stability and maintaining high Customer satisfaction index. - Focus on customer expectations, planning for service improvements, Regular customer interaction to understand priorities etc. - Hands-on Delivery Management, Escalation Management; Ensuring SLA Compliance, Risk & Issue Management - Business Growth - Support Pre-sales, New Business initiatives, Proactive propositions From September 2008 to September 2012 (4 years 1 month) Greater St. Louis AreaSr. Project Manager @ Client – Largest Telecom Service Provider, UK As a Sr. Project Manager – - Was engaged from selling the engagement till its final execution/implementation of steady state operations for Managed Support Services Contract for Client’s Collaboration Platform for its key portals - Retail, Wholesale and Global Services Line of Business (LOB). - Was responsible for managing Post production (In-Life) Operations for above mentioned 3 LOBs with heading a team size of over 100 resources. - Was actively involved for all P1, P2 Incident Management representing as a final point of escalation on all issues for the LOB team at offshore. - Focused on Project Profitability - Managed costs, Control Billability, Involved in Resource Management, planning, Rotations, recruitment From April 2007 to September 2008 (1 year 6 months) Pune Area, IndiaDeployment Manager @ Client - Largest Telecom Service Provider, UK As a Deployment Manager for Client’s Retail LOB Portal - BroadVision, BEA and e-commerce Platform deliveries - Successfully orchestrated the deployment of biggest ever e-commerce (OpenSource) platform Release that boost up the Retail broadband orders at least by 30%. - “Captain of the Deployment Night” - SPOC for external Clients for all Release deployment night communication, Co-ordinate Release Teams during the actual go-live night - Accountable for managing various/individual support teams like Release Management, Change Management, Implementation and Post Live Validation. From June 2006 to April 2007 (11 months) Pune Area, IndiaRelease Manager @ Client - Largest Telecom Service Provider, UK As a Release Manager for Client’s Retail LOB Portal - BroadVision and BEA Platform deliveries - Transitioned the entire Release Management function from Client Employee to Offshore smoothly in a stringent timeframe. - Was accountable for Planning and Managing the release schedule, overseeing the final stages of the Release process (Staging to Live), Scheduling builds into Stage/Live. Ensure that quality gates are strictly followed at each Release stage, Assess fitness of Releases to be promoted to Production From July 2005 to June 2006 (1 year) Pune Area, IndiaTier 2 Application Support Group (ASG) Offshore Manager @ Client - Largest Telecom Service Provider, UK As a Tier 2 Application Support Group (ASG) Offshore Manager - Led the transition of the entire ASG Team from Client to Offshore. - Carry out Acceptance into Service procedures for new enhancements / releases - Set up the infrastructure for 24 * 7 Support (working from home set up) through broadband, laptops etc. From April 2004 to July 2005 (1 year 4 months) Pune Area, IndiaSenior Technical Associate @ Client - Largest Telecom Service Provider, UK As Senior Technical Associate, I was working under Problem Management / Tier 3 Support Team. My responsibilities include defect analysis, recreating defect, defect fixing and testing for all Tier 3 defects which need a code change on production platform. From September 2003 to April 2004 (8 months) Pune Area, IndiaMember Technical Staff @ Global $5.8 billion IT outsourcing & software development company operating in 31 countries across the Americas, Europe, Asia Pacific, Middle East and Africa with 100,240+ professionals As an Application Technical Lead (team size of 9) for major Client Deliverable lead the set up and installation of www.destina.ca development and QA environment, responsible for the complete application enhancement as well as maintenance of Manual Bonus Entry Tool which allows Customer care department to be able to adjust the Bonus points for users manually against a user or PNR. * Handled the Major Front End Developments in New Enhancement as well as Maintenance Phases of destina.ca. * Coordinated the Delivery Activities for the Emergency Fixes under crucial timelines successfully and efficiently. * Was a primary POC for BroadVision Tier 2 Application Support for Production website from Offshore. Actively contributed in customer meetings, workshop and discussions for outlining strategy for workflow of Priceline.co.uk Rental cars unit at Client site in Norwalk, CT. Responsible for development / enhancements, testing and problem management. From October 2000 to September 2003 (3 years) Noida Area, IndiaSoftware Engineer @ Worked on Loan Application (Lend Soft) as an Application Developer. This application covers the entire life cycle of the Loan Application processing right from customer walks in for loan to the final / last repayments of the installments as per schedule for US market. From August 1999 to September 2000 (1 year 2 months) Pune Area, India

Diploma in Advanced Computing, Information Technology @ MET's IIT From 1999 to 1999 B.E, Electronics, First Class @ University of Pune From 1994 to 1998 ANAND V4 is skilled in: PMP, Release Management, IT Service Management, Program Management, Software Project..., People Management, PMO, Managed Services, MS Project, Service Management, ITIL, Telecommunications, CRM, Management, Transition Management, PRINCE2, Project Management, Project Delivery, Service Delivery, Vendor Management, Change Management, Sla, Incident Management, System Deployment, SDLC